What is the NDIS

 Carers NDIS Forum 

Our NDIS Community: Carers helping carers understand the NDIS

Carers Australia continues to support carers to understand the NDIS and build their capacity to support the people they care for to ensure the best outcomes within an individual NDIS package of supports.

In collaboration with HAYYLO, Carers Australia now offers a private online forum for all carers who are supporting a person with a disability and may be eligible for the NDIS. This is a space where carers can raise concerns, ask a question, or share their story with other carers.

This forum has been developed to support carers to have the NDIS conversation and to generate discussion on topics and issues that are relevant to them. Anyone can comment, share, post and respond and, generally support other carers through this online community.

If you are a carer and interested in becoming a member of the NDIS forum for carers, please send us an email at carers.ndis@carersaustralia.com.au

When you have activated your invitation to participate, we encourage you to pose a question or raise a topic that relates to the NDIS. Please engage and share anything in relation to the NDIS that you consider to be useful. As a general guideline, we ask that participants please use respectful language and keep your responses solutions based. 

Carers helping carers. Log on and support each other!


What is the NDIS

The National Disability Insurance Scheme (NDIS) supports people with a permanent and significant disability, which affects their ability to take part in everyday activities. The National Disability Insurance Agency (NDIA) implements the NDIS. 

The NDIS supports people with a disability to live an ordinary life. The type of support that is provided includes:

  • Support to achieve greater independence
  • Support to being more involved in the community 
  • Support in gaining employment, and
  • Support with improved wellbeing

The NDIS will fund reasonable and necessary supports that help people with disability to achieve their goals. The NDIS will not fund supports and services that are funded under mainstream services, but they will help the person with disability connect to those services.

Reasonable and necessary supports are:

Associated with day-to-day living and activities that improve a persons participation in the community and the workforce.

  • A resource or piece of equipment, such as wheelchair, assistive technology or home and car modifications, to help you live an ordinary life
  • helpful in building the skills a person needs to live the life they want, such as opportunities to work, further their education, volunteer or learn something new.

If a person is currently receiving disability services, they will be contacted before their region is scheduled to transition to the NDIS. Clients of defined programs and services will generally be considered to satisfy the disability requirements without further evidence being required.

If they are not currently receiving services, they will be able to apply to access the NDIS when it becomes available in their region during the staged roll-out across Australia.

People with Disability who are ineligible to apply for individual funding through the NDIS can still receive support from the NDIS with information, links and referrals to community and mainstream support services. 

To better understand how the NDIS supports people with disability, their families, and carers, visit www.ndis.gov.au or call 1800 800 110.

Please also scroll down to the Helpful Links section at the bottom of this page for additional information and links.


To be eligible for the NDIS, a person must:

  • Have a significant and permanent disability that substantially reduces their functional capacity, or they need access to early intervention supports
  • Be an Australian citizen, a permanent resident, or a protected Special Category Visa holder
  • Be under the age of 65 when first applying to become a participant
  • Live in an area where the NDIS has begun
  • Where applicable, meet the age/or phasing requirements for that area during the staged roll-out across Australia

How to apply

Step 1. Fill in the NDIS Access Checklist

Step 2. Contact the NDIA for an Access request form on 1800 800 110

Step 3. If you are a Mental Health carer, please click on this link for additional information and tips for communicating about psychosocial disability during the access assessment phase. When the person you care for has been assessed as eligible to access the scheme, you can support them to begin preparing for the planning meeting by completing the mental health carer checklist

Step 4. For younger people living in residential aged care, nominees can click on this link for specific information on confirming eligibility.

Review process

The NDIA has several review pathways available to people with disability, where they have been assessed as ineligible. Please click on the following link to understand the NDIS's Review of Decisions process.

You may also choose to receive support by contacting an advocacy service provider in your state or territory, to support your preparation in re-applying for the NDIS.

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